Privacy Policy | ESA Pet

Privacy Policy

What Personal Information Do We Collect?

  • Name, date of birth and contact information, including your phone number and email address;
  • Information in correspondence with us;
  • Payment information such as your credit card or bank account number
  • Medical Information provided by you during the initial screening, such as certain mental health
  • diagnosis information and recent mental health information.

How Do We Use Your Personal Information?

  • To communicate with you;
  • To connect you with a licensed therapist and provide that therapist with relevant information about your request for an ESA letter;
  • To tailor our content and information that we may send or display to you, to offer personalized help and instructions, and to otherwise personalize your experience with our Service.
  • To provide features available in the Service;
  • To develop, improve, and protect the Service;
  • Personal information, including your name and contact information, may be sold to our advertising partners whose services we believe may be of interest to you;
  • For direct marketing and market research, including for example reading recommendations and targeted marketing, in accordance with applicable law;
  • To allow users to contact you;
  • To use user content as part of our Service as well as advertising and marketing campaigns to promote the services;
  • To comply with applicable legal obligations, including responding to a subpoena or court order;
  • To enforce our terms, conditions and policies;
  • To prevent and investigate fraud and other misuses; and
  • To protect our rights and/or our property.
  • To manage the Service;
  • To provide features available in the Service;
  • To personalize the Service. In particular, cookies may be used for providing us information on the content you’ve shared in social media after or before registering to the Service. We may use this information to provide you with advertiser content or other recommendations;
  • To develop, improve, and protect the Service;
  • For market research and data analysis, including for example reading recommendations and behavioral targeting and targeted marketing, in accordance with applicable law;
  • To audit and analyze the Service; and
  • To ensure the technical functionality and security of the Service.
  • Send you personalized offers, promotions, and advertising materials via email, postal mail, or other communication channels
  • Conduct market research and analysis to better understand customer preferences and improve their products and services
  • Develop and refine targeted marketing strategies and campaigns

Do We Ever Share Your Personal Information with Third-Parties?

How do we use your phone number?

What Privacy Protections are there for third-party links used on the website?

Does the Company use Cookies?

  • Essential Cookies. These are cookies are placed in your browser by the Company and are also known as “strictly necessary” cookies. These are necessary to allow you to move around the site and use its features, such as “Save and View Favorites.”
  • Analytics Cookies. Also known as “performance cookies,” analytics cookies collect information about visits to our sites and how the services we offer are being used. We use this data to make improvements and report our performance. For example, these cookies collect information about how visitors use our sites, which site the visitor came from, the number of each user’s visits and how long a user stays on the site. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. Analytics cookies are primarily third-party cookies.
  • Functionality Cookies. Sometimes called “preference cookies,” these first-party cookies allow us to remember information you have entered or choices you have made (such as your username, language, region, and marketing preferences) on our sites, so the next time you visit the site you will not have to set them again. These cookies also allow us to provide a better user experience on our website.
  • Targeting Cookies. The Company and our advertising partners or other third-party partners may use these types of cookies, also known as “advertising cookies,” to deliver advertising and track ad performance, and enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on our sites.

How can you manage and delete cookies?

Does the Company use any other user tracking technologies?

How do we respond to “Do Not Track” Signals?

Are There Any Age Restrictions for Use of the Company’s Services?

What Rights do You have?

  • The right to know what data we hold about you:​ You can contact us at hello@esapet.intellexio.com to review the personal data you have provided to the Service. We seek to swiftly respond to your inquiry. We may charge a processing fee if less than twelve (12) months has passed since your last inquiry relating to personal data we hold about you.
  • The right to have incomplete, incorrect, outdated, or unnecessary personal data corrected, deleted, or updated.​ The easiest way to correct, delete, or update the personal data you have provided to the Service is to access your profile settings and enter the necessary changes there. If you have additional questions regarding the correction, deletion, or updating of the personal data we hold about you, please contact us at hello@esapet.intellexio.com.
  • The right to opt out of receiving electronic direct marketing communications from us:​ All electronic direct marketing communications that you may receive from us, such as e-mail messages, give you an option of not receiving such communications from us in the future. If you have any additional questions about electronic direct marketing received from us, please contact us at ​ hello@esapet.intellexio.com.

What Additional Rights Do Nevada Users Have?

What Additional Rights Do California Users Have?

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • The business or commercial purpose for collecting your personal information;
  • The categories of third parties with whom we have shared your personal information; and
  • The specific pieces of personal information we have collected about you.
  • Provide you with a good or service, or otherwise perform a contract between us and you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Fix our system in the case of a bug;
  • Protect the free speech rights of you or other users;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
  • Comply with a legal obligation; or
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

How Are Users Notified of Any Changes to this Policy?

How Can I Contact the Company Regarding this Policy?